I am not receiving SMS on my cell phone

FAQs for Mobile Alerts

I am not receiving SMS on my cell phone

Postby deepika » Tue Mar 20, 2012 8:09 am

Things to check are

1) Cell Phone number not in proper format.
Proper format for cell phone no in alert system is country code followed by full cell phone number without any prefix like + or 0 or any spaces
e.g. If country code is 1 (US) and area code is 773 (Chicago) and cell no is 338-7786, then the number you enter in alert system is 17733387786

2) Cell phone network / carrier not allowing incoming sms
Some cell phone operators restrict incoming sms to certain tariff plans only. So, in case you are not receiving the sms alerts, please check with your operator / carrier if you can receive international sms

3) Mobile number in Do not call / Do not text registry
Some cell phone operators in some countries have to abide by the Do not Call / Text registries. So, in case your number is in any such registry, sms delivery can fail.
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Deepika
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