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Can users reply to the Desktop Alert message ?

PostPosted: Tue Mar 20, 2012 8:14 am
by deepika
Yes, starting with version 4.9 , we have introduced the "Alert Reply & Rating Feature" as an option for the interested Alert Group Owners.

In this feature, there is an button called "Reply" available on both the Alert Window and the Log Window.
This button opens up a new window to Rate the Alert as Excellent / Average or Poor along with the Comments.

These ratings and comments are available only to the Alert Group owner in its members area on "Active / Expired Alerts" pages.