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I am not receiving Alerts on my Desktop

PostPosted: Mon Mar 19, 2012 4:51 pm
by deepika
Main reasons for not receiving desktop alerts are

1) Network down
Solution: Please check and enable the Network

2) Firewall not allowing Desktop Alerts to access Internet.
Solution: File to Allow Internet Access: DesktopAlerts.exe
Outbound Port: 80 [default http port]

3) Multiple Installations
Solution: Please make sure that you are using One Alert Group Member Credentials (Email and Password) for One Machine only. Software follows the principle of "One Group Member - One Alert".

4) Too short Alert Expiry time
Solution: Please make sure that Alert Expiry is not too short, 15 minutes (default) is a good option for most types of alerts.