Can i use mailing group to send alerts?

FAQs for Desktop Alerts version 5

Can i use mailing group to send alerts?

Postby deepika » Mon Mar 19, 2012 2:44 pm

yes, you can use an feature called "Email to Alert" where an email can be converted into alert.

"Email to Alert" feature allows Alert Group Owners to send email to a per-designated email address and that email is converted to an alert and sent to all the Alert Group Members.
So, this feature is another way to send alert (in addition to "Send Alert" page in members area, Desktop Admin App and Custom API pages) to your members. This feature can also be utilized in special cases where you can send emails but can't open members area on the website.

To use this feature, you need to go to "Email to Alert" page under "Specials" menu. There you can define the Alert Type, Template and Expiry period and click "Get Email Address" button. This will give you an specially designed email address to which you can send the email to be converted into an alert.

Please note the following points while creating Email.

1. Subject of Email will become Desktop Alert Title / Email Alert Subject
2. Body of the Email will become Desktop Alert Message / SMS Message / Email Alert Message
3. Email must be in Text only mode. Mixed or HTML emails can lead to unpredictable results.

IMPORTANT: Before using this feature please tell HelpDesk the Email address which you will use for sending these alert emails so that your Email address can be added to contacts list and your email is not classified as Spam.
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